Terms and Conditions

Legal Notice & Corporate Identity

This website is operated by Alis Retail LLC, a registered entity in the United States with registration number 202202010190 and a principal business address at 2437 HYDRANGEA DR, STOCKTON, CA 95212.

By accessing our websites, mobile applications, or affiliated services (“Websites”), you agree to abide by these terms. These conditions clarify user rights and company responsibilities to foster a transparent and fair experience. You may refer to our Help Center or contact our Customer Care team for additional support.

These terms, along with our Help content, may be updated periodically. We advise reviewing them before any purchase to ensure familiarity with the latest policies.

Adhering to Evolving Regulatory Standards

Consumer Protection Legislation Updates

We adhere to all relevant consumer protection laws, including the Federal Trade Commission Act and any pertinent state laws. When new disclosure or compliance standards are introduced, we promptly update our practices to meet those requirements.

Where regulations necessitate additional transparency in advertising or communication, we adjust our materials accordingly and notify you if significant changes impact your shopping experience.

Data Privacy and Security Obligations

We comply with privacy laws such as the CCPA, CPRA, and VCDPA. Personal data is encrypted and access is limited in accordance with applicable legal frameworks. Where mandated, opt-out mechanisms are provided.

You may request edits or removal of your data at any time. We maintain strong security protocols and respond quickly to privacy-related inquiries.

Ensuring Accessibility

Our Websites are designed to align with WCAG 2.1 and ADA accessibility standards. We review site performance regularly to improve usability for all visitors, including those with disabilities.

Eligibility of Customers

Users must be at least 16 years of age and use a valid payment card with proper authorization. If the cardholder is not the purchaser, explicit consent must be obtained before use.

Some items may not be suitable for minors. We retain the right to deny access or service based on age or payment eligibility.

Order Placement

Once you place an order, a confirmation email will be sent. Your payment method may undergo verification for sufficient funds.

The contract is finalized only after payment is approved and successfully processed. Cancellations must follow the instructions in your confirmation email. Modifying an order after submission is not possible—please cancel and reorder if necessary.

All sales are subject to product availability. We may reach out in case of issues or cancel orders in response to suspected fraudulent behavior.

Product Details and Pricing Transparency

We strive for accuracy in product listings and prices. If discrepancies are discovered, we will contact you with options to proceed at the correct price or issue a full refund for any payment made.

Prices include applicable VAT where relevant. Any delivery fees will be clearly displayed during checkout and included in your order total.

Shipping, Delivery, and Timing

Available delivery options and estimated shipping windows will be presented at checkout based on your address.

While we aim to meet delivery timelines, unforeseen events like carrier disruptions or weather may cause delays. In such cases, we will provide updates, including tracking where available.

International Shipping and Cross-Border Conditions

International orders may incur customs fees, taxes, or import duties. It is your responsibility to understand and cover any such costs in accordance with your country’s regulations.

We are not responsible for items delayed or held by authorities due to local compliance issues. Please verify import rules before placing your order.

Prices may be shown in different currencies. You are responsible for any charges from currency conversion or international transaction fees applied by your financial institution.

Returns, Refunds, and Exchanges

Complete information on our returns and refunds process is available on our Returns page. Return timeframes may be extended during promotional events or holidays.

Returns must be unused, in original packaging, and free from excessive wear. Unless specified, customers bear return shipping costs, and restocking fees may apply.

Refunds are generally issued to the original payment method. Alternatives such as store credit or exchanges may also be offered. We aim for a consistent and fair return experience.

Discount Codes and Promotions

Discount codes come with defined terms, including applicable products, expiration dates, and usage limitations. Most codes exclude gift cards or other restricted categories.

Personal codes are intended for individual use only. Sharing such codes may result in deactivation or further action against the account.

We reserve the right to amend or terminate promotional codes in cases of misuse, system error, or suspected fraud.

Handling Your Personal Data

For details on how we manage your data, please refer to our Privacy Policy. Keep your account information up to date to ensure prompt and accurate service.

Marketing preferences can be managed via your user account. When engaging with us on third-party platforms, we recommend reviewing those services’ privacy controls.

Unauthorized tampering or introducing malicious code to our Websites is prohibited. Violations will be reported and prosecuted in accordance with applicable laws.

We encourage the use of updated antivirus software. While we prioritize security, we cannot guarantee full immunity from harmful elements online.

All digital assets and content on our Websites are protected by intellectual property laws. Unauthorized use may result in legal action.

Mutual Rights and Responsibilities

Seller Representations and Warranties

We aim to provide clear product descriptions, fair pricing, and dependable delivery information. Errors will be corrected promptly, and you will be notified of any relevant changes to your order.

Buyer Obligations

Customers must provide accurate shipping information and verify that purchased items are permissible in their country. Compliance with local import rules is the buyer’s responsibility.

Double-check address details and import restrictions before confirming your purchase to minimize disruptions or legal issues.

Use of Intellectual Property

All content and branding on our site are owned or legally licensed by us. You may not reuse or distribute these materials without formal approval.

Feedback and Complaints

We welcome your feedback and aim to resolve any concerns in a timely manner. For assistance, please email our Customer Care team at info@alishome.store.

Your feedback supports continuous improvement of our services and customer policies.

Applicable Legal Framework

These terms are governed by the laws of the United States. Legal disputes arising from these terms will be handled under U.S. jurisdiction.

Dispute Resolution Methods

Mediation and Arbitration

Whenever possible, we prefer alternative dispute resolution options before considering formal legal action. Where mutually agreed, disputes may be referred to an approved arbitration provider.

Online Dispute Resolution and Class Action Waivers

We may direct you to official dispute resolution platforms for efficient handling of claims. Where permitted by law, you agree to waive class action rights and resolve disputes individually.

Account Management and Site Security

You are responsible for safeguarding your account credentials. Please alert our Customer Care team immediately if you suspect unauthorized access.

We use secure measures to protect account integrity. Any security incidents will be addressed swiftly and thoroughly.

Authenticity and Counterfeit Prevention

All products we offer are guaranteed to be authentic. If you suspect otherwise, please contact us immediately so we can investigate and take corrective steps if needed.

Price Matching and Promotional Offers

We may occasionally honor competitor pricing or offer limited-time promotions. These will include defined conditions, such as eligibility and redemption limits.

Gift Cards and Store Credit

Gift cards may be subject to expiration timelines in line with relevant legislation. Lost or stolen cards may not be replaced unless required by law.

Store credit must be redeemed before expiration, if applicable, and is generally valid for future purchases only.

Subscription and Auto-Renewal Terms

Subscription services may renew automatically unless cancelled prior to the renewal date. Instructions for managing or cancelling subscriptions will be clearly outlined.

If you cancel during an active period, any applicable refunds or adjustments will follow the terms described at the time of enrollment.

Force Majeure and Unforeseen Events

Events beyond our control, including natural disasters, labor strikes, or supply chain interruptions, may impact our ability to fulfill orders. We will notify you of such delays and work to resolve them swiftly.

Customer Support and Communication

We provide assistance through live chat, email, or phone during designated hours. Our goal is to address concerns respectfully and in a timely fashion.

Third-Party Links and External Resources

Our Websites may include links to third-party content. We are not responsible for their accuracy or policies and encourage reviewing their terms before use.

Severability

If any provision of these terms is deemed invalid, the remainder shall continue in full effect. This ensures the overall agreement remains legally enforceable.